A visitor rarely knows the words — flashing, soffit, ice dam. So the assistant doesn't make them. It starts broad, narrows to specifics, shows pictures to identify the part, asks for a photo when it helps — then routes the job and captures the lead. It also remembers: if a photo needs a ladder or daylight, it texts or emails a link that reopens this exact conversation to finish later. Already know the area? Jump straight to a specialist.
Total Trades Assistantonline
Something wrong at home?
Tell me in plain words — I'll figure out the rest.
Try: brown stain on my ceiling · water pouring through
Already know the area? Ask a specialist —
What the assistant is doing
Understand
the problem, in plain words
Trade
which trade?
Area
narrow it down
Issue
the specific problem
Photo
confirm visually
Service + Lead
route & capture
No jargon required from the customer — the assistant translates plain words into the right service.