Total Trades Solutions · Timmins, Ontario

Privacy Policy

Last updated: October 2026

This policy explains what information Total Trades Solutions collects when you use this website, its AI assistant and design tools, or contact us, and how we use it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Visit information. When you browse the site we set a cookie with a session ID and record a device fingerprint (browser and device characteristics), the pages you view and the tools you use. This tells us how the site is used and lets us recognise a returning visitor.
What you type into the search bar and the AI assistant, including the problem you describe and your answers.
Photos you upload to the assistant, the AI Visualizer or the Patio Designer.
Contact details you give us when you book, ask to be contacted or request emergency service: your name, mobile number, email, address and how you prefer to be contacted.
Feedback, such as whether the assistant identified your problem correctly.
Calls and messages. If you call or text us, we keep a record of the call or message.

How we use it

To answer your questions, recommend the right service and create your job so our team has everything you told us.
To contact you about your request, by the method you chose.
To produce the designs and pictures you ask for in the design tools.
To improve our recommendations: our office and technicians review whether the assistant was right, and approved corrections are used to improve future answers.
To understand how the site is used and improve it.

We do not sell your personal information.

Services that process your information for us

Some features rely on outside providers, who process information only to provide that feature:

OpenAI, for the AI assistant’s answers and matching your problem to our services.
Google (Gemini), for analysing photos and creating realistic pictures in the design tools.
RunPod, for 3D rendering in the design tools.
Telnyx, for phone calls and text messages.
Our hosting and database providers, which store the site and its records.

Some of these providers may store or process information outside Canada.

How long we keep it

Links that let you finish a conversation later expire after 30 days.
Information that lets the assistant remember a returning visitor expires after 30 days without a visit.
Job and customer records are kept for as long as we need them to provide our services and meet our legal and accounting obligations.

Your choices

You can use the site without giving us your name or contact details.
You can block or delete cookies in your browser; some features may not remember you.
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we must keep by law.

Contact us

For privacy questions or requests, email info@totaltradessolutions.ca or call (705) 700-1234.